At GrowthShower, we stand behind our service and want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions for requesting refunds for our WordPress plugin and associated services.
14-DAY MONEY-BACK GUARANTEE
We offer a 14-day money-back guarantee for all new subscriptions. You may request a full refund within 14 days of your initial purchase date if:
- The plugin doesn't meet your business requirements
- You're not satisfied with the functionality or performance
- You decide not to continue using the service
Important: The 14-day period is calculated from your original purchase date as shown in your order confirmation email.
WHAT IS REFUNDABLE
✅ Eligible for Full Refund
- Initial subscription fee within 14 days of purchase
- Setup or onboarding fees (if applicable) within 14 days
❌ Not Eligible for Refund
- Subscription renewals after the initial 14-day period
- Monthly subscription fees beyond the first month
- Annual subscription fees beyond the initial 14-day period
- Add-on services or additional WhatsApp numbers after 14 days
- Partial refunds for unused portions of annual plans
TECHNICAL ISSUE EXCEPTION
If the GrowthShower plugin causes critical errors, website crashes, or technical failures that prevent normal website operation, you may qualify for a refund beyond the 14-day period, provided that:
- You submit a support ticket within 48 hours of discovering the issue
- You provide error logs, screenshots, and site access for troubleshooting
- You allow our support team 7 business days to resolve the technical issue
- The issue cannot be resolved through our standard support process
HOW TO REQUEST A REFUND
To request a refund, please follow these steps:
- Contact Support: Email support@growthshower.com with "Refund Request" in the subject line
- Provide Information:
- Your order number or email address used for purchase
- Reason for the refund request
- Date of original purchase
- Await Confirmation: We will review your request within 2 business days
- Receive Refund: Approved refunds are processed within 7-14 business days
SUBSCRIPTION CANCELLATION
Monthly Subscriptions:
- Cancel anytime before your next billing date
- Service continues until the end of your current billing period
- No refunds for the current month after the 14-day period
Annual Subscriptions:
- Cancel anytime before your renewal date
- Service continues until the end of your current annual period
- No partial refunds for unused months after the 14-day period
REFUND PROCESSING
- Processing Time: 7-14 business days after approval
- Refund Method: Original payment method used for purchase
- Currency: Refunds issued in the same currency as the original transaction
- Fees: Payment processing fees may not be refundable
ACCOUNT TERMINATION
Upon refund approval:
- Your GrowthShower account will be deactivated
- Access to reports and dashboard will be terminated
- All data will be permanently deleted after 30 days
- The WordPress plugin must be uninstalled from your site
CHARGEBACK POLICY
We encourage customers to contact us directly before initiating chargebacks with their payment provider. Chargebacks may result in:
- Immediate account suspension
- Permanent ban from future purchases
- Additional fees passed on to the customer
CONTACT US
For refund requests or questions about this policy:
Email: support@growthshower.com
Subject Line: "Refund Request - [Your Order Number]"
Address:
Qoptervzn Infocom Pvt Ltd
Balaji Nagar, Khat Road
Bhandara 441904, Maharashtra, India
POLICY UPDATES
This Refund Policy may be updated periodically. Changes will be posted on our website and communicated to active subscribers via email. Continued use of the service after policy updates constitutes acceptance of the revised terms.
Note: This policy applies to purchases made directly through growthshower.com. For purchases made through third-party marketplaces, their respective refund policies may apply.